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admin (store manager) –
We have sent you an email this morning (29/12/2022) in connection with this. We are a little surprised that this is the first contact regarding your order of 18th December, 2022 which was despatched by us on 19th December, 2022. It is extremely rare for one of our deliveries to go astray, and we always resolve the matter to the customers satisfaction. We would point out that there has been disruption to the postal service due to industrial action and that there can be large delays whilst backlogs are cleared.