Returns & Refunds

We want you to be happy with your purchase from The Beadster. If something isn’t right, we’ll do our best to make it straightforward to sort out.

Changed your mind?

If you’ve bought something from us and decide it’s not quite what you wanted, you can return it.

Please contact us within 14 days of receiving your order to let us know you’d like to return it. You then have a further 14 days to send it back.

Returned items should be unused and in their original condition.

For change-of-mind returns:

• You are responsible for the cost of returning the item to us.
• We’ll refund the full purchase price of the returned item.
• The original postage charge is not refunded.
• We’ll make the refund within 14 days of receiving the returned goods, or earlier where possible.

Faulty, damaged or incorrectly described items

If an item arrives faulty or damaged, or isn’t as described on our website, please contact us.

We’ll put things right and, where a return is required:

• We’ll cover the reasonable cost of returning the item.
• We’ll refund the full purchase price.
• We’ll also refund the original postage charge where applicable.

Please contact us before returning a faulty or incorrectly described item so that we can advise you on the easiest way to return it.

Returning your order

Please package returned items securely. We recommend obtaining proof of postage, as we cannot accept responsibility for goods that are lost or damaged while being returned to us.

Refunds are normally made to the original payment method.

Nothing in this policy affects your statutory rights under UK consumer law.